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LinuxDig,Com : Linux News : A Different Kind of Computer Crime
Author: HumanX | Monday January 05, 2004

This is a crime that hurts the computer consulting industry. This is a crime that hurts networking specialists, programmers and technicians. This is a crime that hurts small computer businesses. As a result of this crime, the computer consulting industry as a whole is met by businesses with skepticism.


This is a crime that hurts the computer consulting industry. This is a crime that hurts networking specialists, programmers and technicians. This is a crime that hurts small computer businesses. As a result of this crime, the computer consulting industry as a whole is met by businesses with skepticism.



This crime has no name per say, but if you were to put a name to it, I would call it “The Crime of Reliability”. I am a Computer Consultant, this is what I do - day in and day out. 70% of my customers are throw backs from the computer industry. They are the forgotten, the beaten, they are the damaged. They are the paranoid, angry and resentful. These are my customers.

And you know what, I do not blame them at all. Practically every single customer of mine has a horror story to tell about their former computer person. How they disappeared half way into a job, how they promised and did not deliver. How their old computer person cost them so much money, that their business teetered on destruction. This angers me to know end. It angers me that our industry instills fear and doubt into people.

Lately, probably over the last year, I have been presented with more contracts then you could possibly imagine. In the past, I would sell the job, finish it and that was it. Now, I walk in, comfort the customer, share with them my background information to add additional comfort, reassure them and then negotiate contracts. I am an honest contractor. I would do whatever it takes to finish the job even if it meant I would go broke in the process. If I had to leave a job for whatever reason, I would insure that the customer was taken care of with 100% satisfaction. And there are a lot of us out their, but it seems there are more of the others.

What spawned this article is a fusion of events. I spoke with a customer 2 weeks ago and they needed some specific programming completed. I heard the story of how they were half way through and the guy just up and disappeared. The development was not documented and it would cost them more to have someone decipher it then just reprogram. Within the last week, a customer who spent about $14,000 on a website for handling 100,000 products, was delivered a product where hand coding was the norm! 100,000 products and hand coding was needed for each product. Their was only 50 products at the time, but this was expected of the customer with little computing experience. These are the stories I hear all the time. My industry is an embarrassment and it is time for a change.

I came across *computerrepair.com (no, this is not plug) about a month ago and actually met some of the people who work there. The companies goal is to create a network of computer service people across the United States. But, what is more interesting is that you can rate the servicemen. Hey, imagine a world for business owners where they can search for known computer consultants and read reviews. And computerrepair.com even claims they will not remove any bad reviews, they give the technician the ability to reply to that review though. Great! A nice compromise.

In the interest of our industry, I think it is time for us to get behind a company or organization that will help instill trust into those companies in need of computer professionals. Maybe computerrepair.com will take the bull by the horns, maybe some non-profit organization will spring up which will begin national advertisements supporting the industry and a place to find honest consultants.

** http://www.computerrepair.com

HumanX
You can contact me at http://www.linuxdig.com by using the link "Contact LinuxDig"

DISCUSSION: computer_crime
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Reply Here Started By: anonymous     Messages: 1     Last Message: 01.05.2004 02:13:14


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